Shipping policy

We ship Australia-wide. Orders are dispatched from Australia and shipping is calculated at checkout based on your address and the weight of your order.

Processing time
Most orders are picked and dispatched within 1–2 business days. Orders placed on a weekend or public holiday are processed the next business day.

Made-to-order items
Our own Vamos Padel Co. apparel is printed to order rather than held in stock, so those items take longer to dispatch than the rest of the catalogue. If your order contains both apparel and stocked items, we will normally ship the stocked items first at no extra cost to you.

Delivery estimates
Delivery times depend on your location and the carrier. Metropolitan addresses are generally quicker than regional and remote addresses. All delivery times quoted at checkout are estimates provided by the carrier and are not guaranteed.

Tracking
You will receive a confirmation email when your order is placed, and a second email with tracking details once it has been dispatched. If you have not received a dispatch email after a few business days, please check your spam folder before contacting us.

Incorrect addresses
Please check your shipping address carefully before completing your order. We cannot change an address once an order has been dispatched, and we are not able to cover the cost of reshipping an order that is returned to us because the address was incorrect or incomplete.

Lost or damaged parcels
If your parcel arrives damaged, or tracking shows it as delivered but you have not received it, contact us at info@vamospadelco.com and we will work with the carrier to resolve it. Nothing in this policy limits your rights under the Australian Consumer Law.

International orders
We currently ship within Australia only.

Questions about shipping can be sent to info@vamospadelco.com.